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Help Center

  • What are the conditions for returning an item?
    1.Items must be returned within 7 days of delivery. 2.Items must be in the same condition you received them in—unused, unworn, with all original tags attached, and in the original packaging. 3.You must provide a receipt or proof of purchase.
  • How to Return?
    To initiate a return, please contact us at xdxi.xdxi.xdxi@gmail.com. We will respond to your request within 1 to 3 business days, providing instructions on how to return the item and the return address. Please note that items returned without a prior return request will not be accepted. You will need to provide the following information: 1. An unboxing video of the order. 2.The order record or order number. 3.Photos of the damaged packaging or product. 4.Items you've noted as missing from the order package.
  • When my order ship?
    Orders will usually be shipped within 2 business days. Pre-Order item will be shipped within 7-15 business days.
  • How long will it take for my order to arrive?
    It depends on where you are. Shipping usually takes 7-15 business days from the day it shipped to arrive to its final destination.

Have a question? We are happy to help.

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